» Frequently Asked Questions

Frequently Asked Questions

Christmas 2017

When do I have to order by to get things for Christmas (arrive by 12/22)?
Using ground shipping, you need to order by Noon (EST) on December 18th on the east coast, or December 15th on the west coast. 

Using 3 day shipping, you need to order by Noon (EST) on December 18th. 

Using 2 day shipping, you need to order by Noon (EST) on December 19th. 

Using next day shipping, you need to order by Noon (EST) on December 20th.

 

Ground estimates are based on you being 5 business / shipping days from Philadelphia via ground shipping - this is typically the slowest a package can travel from coast to coast via ground service.

 

See our shipping information page for more detailed shipping answers such as speed and costs.

 

Inventory

Are the products on the site in stock?
Yes, they are. If we run low on stock, we pull the product off the site temporarily before we run out of that item. We have a very sophisticated "real-time" inventory system. If you see it on the site, it is ready to ship.  If you would like to be notified when an item comes back into stock, simply fill in the "Back in stock notification" next to the "Out of stock" message.

 

Changing your order.
Need to add or change something on your order?
Please call us (not e-mail) as quickly as possible in order to catch the order before it ships. Call us at 866-691-4273 and we would be happy to assist you.

 

Packaging

What do your boxes look like and what does it say on the outside?

Please note all of our packaging has our name on the box. If you need us to do something further such as attach no label at all, please simply add that information into the "comment section" in your order. We use plain brown boxes, fedex boxes, and fedex packing envelopes and padded packs to ship.

 

Drop shipping

I ordered something from you, why does the return address list another company?

Occasionally some of our products are drop-shipped direct from the manufacturer. On a rare occasion, we run low on product and it is faster to have our supplier ship directly to you. These companies do not work with the public.  If you have a problem or question, we will help you, not the manufacturer.
 
Partial shipment

Why did I only get part of my order in the box?

Occasionally some of our products are shipped from multiple warehouse locations.  Rarely, we are waiting while our inventory order is coming in from our supplier.  We do not charge you more for shipping even though we ship multiple boxes.  Typically the other part of the order arrives within 24 hours of the first one.  If there will be a longer delay, we will contact you immediately.

 

Local Pick-up

Where is your retail store, and can I stop in to pick up a product? 

We do not allow customers to visit our warehouse and pick up products. We are not set up for retail sales. Please do not ask to stop in, we only sell our products via this web site and ship out our products directly to your location.

 

Guarantees / Exchanges

Do you accept exchanges if the costume / outfit does not fit me?

Yes we can offer exchanges if there is a sizing problem. However we reiterate that you should measure yourself properly so that you don't have to pay a $20 or more exchange fee (all we are doing is covering our basics costs with that) We want you to be happy and have a costume that you are proud of and love to wear. However, we don't feel its fair for us to bear the burden of you forgetting to check your size. We really are serious... Our products run true to actual tape measures! We cannot accept exchanges on items that would pose a sanitary issue such as hats, stockings, teeth, wigs, and other such items.

 

Do you guarantee your products?

Yes, we do guarantee our products to be free from any and all manufacturing defects. If in the very rare chance there is something wrong with a product, please contact us, we want to make sure you are happy and make it right. We will do all we can to fix things and restore goodwill. We want our customers to feel great about our products.

 

Do your products look like the products in the pictures?

Yes they do. Pictures are of the exact product on a model. Our products are top quality and are not "Photoshop enhanced" to look better or different. We never substitute unless we contact you first, and you approve it. We take most of the pictures ourselves (and our expertise is not photography), and do NOT use professional photographers or other trickery to make the products look better than they are. Photo tricks would only lead to disappointed customers... something we would not want. We believe in old fashioned quality speaking for itself.

 

 

Quality

How do I understand your quality level?

We have been in business for a very long time. We did not start making costumes yesterday. We produce costumes for film, stage and TV. We only started selling costumes over the internet in 1997. We have a great reputation for making top quality costumes. Our costumes, mascots and Santa suits are worn in parades, Film, Malls, Photography studios, and in Commercials. We make costumes for top amusement parks around the country. While some of the items may be labeled as discount models they are still of a high quality. Items labeled deluxe quality can be counted on to be professional quality merchandise, the same merchandise we provide to professional productions.

 

Payment Options

How can I pay for my order on your site? 

You can pay for your order in the following ways:

  • Credit card.  Amex, MC, Visa, Discover
  • Paypal
  • Money order
  • Business check (sorry, no personal checks)
  • Money order

Simply choose your payment method during checkout.

Your credit card information is safe because we use a PA-DSS v3.2 Validated solution that encrypts your card information and does not store it at all.  Only encrypted cardholder data (RSA 2048 and AES 256) is transferred, not your card number. We use one of the largest processors in the world to ensure your information is safe.

 

 

Our Difference

What makes your store different from some of the others on the internet?

We only select and sell high quality products on this site. We fully evaluate and test the products before putting them on the site. We have sold most of the products on the site in our retail store for years. We do not hire professional photographers to make flimsy products look better than they are. Our reputation is very important to us, so we only sell carefully selected items. You will not see novelty junk costumes for sale here.

 

You are working with a real manufacturer. You are not dealing with a person running a "virtual store" out of their basement or someone who is simply fulfilling orders for another company (and marking the product up). We are Dun & Bradstreet listed, BBB A+ rated, and are local celebrities in the Philadelphia business community. We are also well respected by literally hundreds of thousands of customers from coast to coast.

 

We will be in business tomorrow, and will continue to service our growing customer base. We have two real "brick and mortar" locations (10,000 square feet each).

 

We are not interested in a quick buck, we are interested in customers for life. We continue on the traditions of the skilled tailors before us by lovingly creating costumes and outfits that bring joy to all that see them.